- Seven AAI airports have been selected for “Voice of Customer Recognition” under the “World Voice of Customer Initiative” of Airports Council International (ACI).
- AAI airports namely, Chennai, Goa, Kolkata, Patna, Pune, Chandigarh, and Bhubaneswar participated in ACI-ASQ (Airport Service Quality) survey in 2021.
- The “voice of customer initiative” was initiated by ‘Airports Council International’ for recognizing airports that are committed to ensure their voice was heard and continued to prioritize their customers, even during the Covid-19 pandemic.
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