National e-governance service delivery assessment (NeSDA) Report 2021






  • The National e-governance service delivery assessment (NeSDA) report 2021 was published recently. In this edition, Jammu and Kashmir was assessed for the first time. 
  • It has been ranked at 1st position among Union Territories, with overall compliance of around 90 per cent for national e-governance service delivery assessment (NeSDA).
  • Report provides suggestions for governments on enhancing their e-Governance service delivery systems.
  • Meghalaya and Nagaland were ranked at top in State Portals with overall compliance of over 90 per cent on all assessment parameters among northeast and hill states.
  • Kerala, Tamil Nadu, Odisha, Karnataka, Punjab, and Uttar Pradesh had a compliance of over 85 per cent among Remaining States category. Kerala topped in this category.

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