The Delhi government and IIT Kanpur have partnered to launch an Intelligent Grievance Monitoring System (IGMS).

• The Delhi government and IIT Kanpur have partnered to launch an Intelligent Grievance Monitoring System (IGMS).

• This is a significant step towards transparent and efficient governance.

• This AI-powered platform will connect Delhi's major grievance redressal portals to a single, integrated dashboard.

• Currently, citizens of Delhi can register complaints through multiple platforms, including the Public Grievance Management System.

• The existence of multiple platforms leads to delays, duplication, and a lack of comprehensive monitoring.

• The new IGMS will integrate all these platforms. It has been developed by IIT Kanpur.

• It will utilize secure APIs and advanced artificial intelligence and machine learning tools.